Company
Founded with a mission to empower distributors, wholesalers, OEMs, and value-added resellers, Ontrak Software delivers a powerful, cloud-based business management solution designed specifically for the unique needs of the distribution industry.
Since its initial release and through years of real-world refinement across multiple sectors, Ontrak has evolved into a mature, third-generation platform that puts real-time business information at your fingertips—anywhere, anytime, from any device with an internet connection.
Built on modern cloud architecture, Ontrak outperforms traditional client/server systems with faster response times, greater scalability, and an intuitive browser-based interface that dramatically reduces training time and boosts user productivity. Behind the scenes, sophisticated technology handles the complexity, while users enjoy a clean, straightforward experience in their standard web browser.
By eliminating the need for dedicated servers and telecommunication lines, Ontrak’s SaaS model not only delivers enhanced features and reliability but also significantly lowers total cost of ownership.
In 2025, Ontrak Software, LLC was formed to take the Ontrak platform to new heights by modernizing and enhancing all operations including marketing, customer support, and product development—ensuring continuous innovation and exceptional service for our growing global customer base.
Ontrak Software: Real-time insights. Intuitive design. Built for distribution. Delivered from the cloud.
History
In 1999, SATIS was awarded a contract by the US Air Force's Technology and Science Division to develop a software package to modernize the command's Failure Analysis laboratory. Building on the success of that project, the Division then contracted with SATIS to replace an aging, and cumbersome, client/server system for tracking and managing a process called "First Article Management" (FAM).
The function of FAM is to manage purchased items that require conformance testing prior to insertion into the internal supply chain. Management of the process includes tracking orders, laboratory task tracking, accounting for inventory, work-flow process time tracking and managing the documents associated with the process. The design specification required removing paper from the process where possible. The software was to be cutting-edge technology utilizing what was then and is now seen as the next advance in providing complex software applications... cloud computing (also called web-based computing). The software was successfully developed and deployed by Software Applied Technologes (SATIS, Inc.) in 1998. Since then, SATIS continued developing cloud systems including the Ontrak system for distributors.
In 2010, after years of refinement, with applications in a number of industry segments, Ontrak Software has released the third major upgrade of this software system, specifically designed by and for distributors, wholesalers, OEM's and value added resellers. Utilizing cloud computing, this software gives up to the minute information on the business from anywhere/anytime, as long as an internet connection is available. Ontrak™ software, "due to the efficient architecture of the system, compared to client/server systems, system responsiveness is increased, usability of the system improved and capability of the system enhanced. The goal was to make use of an intuitive interface; therefore, decreasing the training time and increasing productivity while also improving usability. This was accomplished using software techniques that are even more complex than client-server systems but presenting the user with a straightforward interface using a standard web browser. With browser-based cloud computing systems, much of the complexity is shifted from the user to the developer." In addition to providing more capability to the customer, cloud computing can be significantly less expensive since dedicated telecommunication lines are not required.
Due to the growth of Ontrak and the increasing popularity of cloud-based SaaS software, SATIS and Ontrak Software, LLC entered into a marketing, support and continuing development agreement in 2010 for the Ontrak® product. As a result, Ontrak Software, LLC gained ownership of the Ontrak product with SATIS providing support.